24th Century Technology

February 01

Trade Shows 2008 in Hong Kong

Electronics & Components

Hong Kong
April 12-15, 2008
AsiaWorld-Expo, Hong Kong
Exhibitor list | See video
Register now
Dubai
Electronics
June 9-11, 2008
Dubai International Convention & Exhibition Centre
See video | Register now
India
November 14-16, 2008
Bombay Exhibition Centre, Mumbai
Register now

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How It Works

Your organization can be up and running with our troubleshooting in just a few days. Plus, 24^th Century incident-resolution tools, reporting functionality, integration services and technology are based on support best practices, directly contributing to lower support costs, improved end-user productivity and increased customer loyalty. Our system is consistently chosen by support organizations over other solutions due to better security and faster incident-resolution times.
Our support is available in English, French, Italian, German, Spanish and Chinese and is delivered on demand through a fully redundant network of six data centers worldwide for faster performance.
Here's how it works:
Step 1:

The end user goes to the our support portal and types in a support request. The Web-support request is then queued for the next available representative. With the end user's permission, our system's thin-client is downloaded to the end user's device while the end user is in the Web queue. The representative then begins a remote-support session with the end user.
Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL and a unique connection code to begin the remote-support session.
Step 2:

Your support representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
• Chat
• Remote Diagnostics
• File Transfer
• Reboot/Reconnect
• Remote Viewing/Control
• Annotation Tools
• Team Collaboration
• Session Transfer
Step 3:

At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.

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