Service Covered Area: Operation Systems, Softwares, Hardwares and Peripherals
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 Operation System |
Supported Operation System: | Service: |
Windows Server 2k/2k3/2008 and SBS (Small Business Server) Windows Vista & 7 (all editions) Windows XP (all editions) Windows 2000 Professional Microsoft SQL Server Microsoft Forefont Bankup and Security | 
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 SOFTWARES
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Supported Software: | Service: |
Microsoft Office all versions Microsoft Visio & Project Microsoft NetMeeting
Other Sofwares:
Adobe Acrobat & Acrobat Reader
Eudora Mail
Macromedia Shockwave Player
Macromedia Flash Player
Netscape Communicator
Nero Burning
RealPlayer
Roxio Easy CD/DVD Creator
Symantec WinFax Pro Anti-virus/Anti-Spyware: eTrust PestPatrol
Ad-Aware
Spybot | Reinstallation/Un-installing
Standard Upgrade
Running a Spyware scan
Removal of threats found, subject to having access to the said files and the capabilities of anti-spyware software |
 HARDWARE
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Supported Hardware: | Service: |
PC Devices:
Desktop PCs
Laptops
Video Cards
Sound Cards
Ethernet Cards
Internal CD/DVD Readers
Internal CD/DVD Writers
Internal IDE Hard Drives
| Basic installation
Standard System setup
Peripheral reinstallation
Standard Peripheral setup
Troubleshooting
Basic functionality |
Networking Devices:
Dial –up modems
DSL/cable modem connectivity
Ethernet cards and adapter
10/100/1000 mbps
Wireless network components
802.11x (Wi-Fi), connectivity only | Reinstallation and standard set-up
Basic configuration to setup a workgroup based network
Wireless device lights turn on
Verify network connectivity |
 PERIPHERALS
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Supported Devices: | Service: |
Internal & External CD/DVD/Blu Ray Drives
| Standard configuration, setup & troubleshooting
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Terms & Conditions of service:
The troubleshooting services exclude any physical configuration and repair of hardware.
Support will be limited for products registered at the time of subscription.
Products added after the registration date are not included in the support
Microsoft Windows, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.
Netscape products referenced herein are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.
All other trademarks are the property of their respective owners.
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